Shipping and returns

At JP/David, every order is handled with the utmost care, guaranteeing artisanal quality and fast, trackable deliveries in Italy and worldwide.

Shipping within Italy

Cost:
✔️ Free shipping throughout Italy.

Preparation and delivery times:
Our shoes are handcrafted after the order is confirmed.

• Preparation time: 7–10 working days

• Delivery time after shipment: 1–3 working days

Free size exchange:
The first size exchange is completely free (shipping included).
To request a size exchange, contact us via WhatsApp or email.

International Shipping

We ship worldwide using reliable couriers.

Cost:
❗ For all countries outside Italy, shipping is not free.
The cost is calculated automatically at checkout based on the destination.

Duties and taxes:
Any import duties or taxes are the customer's responsibility.

Delivery times:
Delivery times vary depending on the destination country. Average times are:

• Europe: 3–6 working days after shipment

• Non-EU / USA / Canada: 5–10 working days after shipment

• Rest of the world: 7–14 working days

Returns and Refunds

Returns within Italy

The customer can request a return or size exchange by contacting our customer service.
The first size exchange is free of charge.
In case of a return, the value of the product will be refunded, excluding any additional fees (if applicable).

International Returns

For orders shipped outside Italy:

• Shipping costs for international orders are not refunded

• Only the actual cost of the product will be refunded after verifying its condition

• Return shipping costs are the responsibility of the customer

Right of Withdrawal (EU Consumers)

Consumers residing in the European Union have the right to withdraw from the contract within 14 days of receiving the product, without providing any reason.
To exercise the right of withdrawal, please complete the Withdrawal Form or send an explicit request to customercare@jpdavid.it within the 14-day period.
The product price will be refunded within 14 days of receipt of the returned goods, using the same payment method originally used for the purchase.

Note: The right of withdrawal does not apply to custom-made or personalized products.

Order Tracking

Once your order has been shipped, you will receive a notification with the tracking number, allowing you to follow the shipment until delivery.

Customer Support

For inquiries about shipping, returns, or size exchanges:

• WhatsApp: 331 4019254

• Email: customercare@jpdavid.it

Our team is always available to assist you.

Important Notes

• Preparation times may vary depending on order volume, as our products are handcrafted.

• Free shipping and free size exchanges apply only to orders shipped within Italy.

• For foreign countries, shipping costs and any customs duties are not refundable under any circumstances.